😏
Let's start with this smiley. When I talked about the SAR11k+ that I had to convert into more affordable installments, it was for the one-way RUH-COK Oman Air flight tickets via MCT for the three of us to go home for Eid. Flight tickets were super expensive at the time and choices were extremely limited due to the tension in the region. One option that I found was to fly from RUH to COK via MCT and subsequently take a cheap Batik Air flight from COK to KUL on a separate PNR. At least that was the plan. The RUH-COK leg alone cost us SAR11,110 😓.
We were unfortunately denied boarding at RUH for one reason that I overlooked and honestly was not aware of. That we needed visas to transit in India because the tickets were bought separately. Sigh. Ever since, I was trying to get some refund from Oman Air, whatever amount that they're willing to refund, although I wasn't hopeful because the mistake was due to our oversight. I suppressed the details when contacting the airline, taking advantage of the current situation then and mentioning only about being denied boarding 😛.
The first response received was that I would be entitled to a full refund, which was to my great relief. But it was a long silent after that.
| First reply. Great! |
When I followed up later, it was a different story. The airline said that there was no change in the itinerary, which was true, and I would only be refunded SAR207. Fair enough as I was willing to accept whatever amount refunded. Again, a long silent followed.
| Later reply. Ok fine. |
I kept following up until the end of July when they finally said that the refund had been submitted for processing and would be credited back to the card in a month. When I did not see any credit by early this month, I followed up again and the airline said that it had been processed and should be settled within the week.
Finally, today, I received the following notification from the bank.
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| Ping! |
Which is to my pleasant surprise and great relief. I was expecting a SAR207 as said, but they refunded me fully, Alhamdulillah. Well, almost. The refund was SAR25 less. But the purchase rewarded me with 33,330 Mokafa points that are convertible to SAR66.66. I'm therefore fine with the less. Many thanks to responsive Oman Air customer service. I am now chasing another airline that no doubt should refund me because they cancelled the flights but until now has chosen to remain unresponsive and ignorant.






